Questions & Answers


Placing Orders

How long will it take for my order to be shipped?

We aim to process and ship all orders within 1-2 working days. You will receive your package approximately 2-6 business days after its shipped.

Do I have to pay shipping for my return items?

Unless we shipped the wrong item or size, Yes, you are responsible for getting your return item(s) in its original state, back to our warehouse.

We recommend that you obtain a tracking number when returning your package. If packages are not checked in at the warehouse and you do not have tracking the return may not be processed.

see shipping page for process.

Procedure for my return items?

Please check Shipping page.

How can I track my order once it has shipped?

A tracking number email will be sent to you once your order is shipped out. You can track the items on the shipping company web site. We usually ship with Canada Post, or UPS.

Can I receive a refund if I return an item?

Yes, but only if your return request is made within 10 days of your original order.

Sale items are NOT eligible for refunds