POLICY


CUSTOMER ASSISTANCE

Return Policy and Exchange Policy

ucxx.co prides itself on offering the highest quality merchandise and service. If you are not delighted with your purchase, return the unused item in its original condition within 10 business days after being received, and you may request an exchange or we will provide you with a full refund, less shipping costs. Items marked as SALE cannot be returned or exchanged, they are final sale.

All returns must be sent via UPS, registered mail, or any other delivery service that can track a package and requires a signature upon delivery.

Please note - the customer is responsible for all shipping costs associated with exchanges and returns unless ucxx.co  has sent the incorrect size or an incorrect or damaged item.

Steps To Return an Item

Customers will need to email customer service at ucxx@mail.com for all return inquiries. Please include your order number, date of purchase and reason for return. All requests will be considered and responded to within a 24 hour time period of receipt. If a request is received after 3pm on Friday, the request will be responded to by the end of the business day on Monday. If the item is deemed acceptable for return, we will immediately email the customer a RMA (return authorization form) that must be included with the item, along with a copy of the receipt. All returns need to be shipped to:

UCXX LUXE Warehouse
9310 St Laurent blvd, suite 1115b
Montreal, QC  H2N 1N4
Canada                                                                                                                                                                
Method of Payment                                                                                                                                           
All prices are listed and charged in Canadian Dollars.
We use PayPal as our authorized payment processor.Your credit card information will be encrypted by PayPal's secure server across the internet.
PayPal accepts all major credit card for payments
There is no charge for you to open and send money using a PayPal account. We pay the service charges to receive your payment.                                                                                                                                     
Terms and Conditions                                                                                                                                      
By accessing, browsing and/or using this web site, you acknowledge that you have read, you understand and agree to be bound by all of the terms and conditions set out herein, including our Return and Exchange Policy, and you agree to comply with all applicable laws and regulations.
If you do not agree to these terms, please do not use our web site.
UCXX LUXE CO. reserves the right to make changes to the information on this site and the services described therein, at anytime.